Top 5 FAQ
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When should I have paid the tuition fees?
If you want to start with your degree programme on 1 September 2024, the UG must have received your payment no later than 31 August 2024*.
* For non-EU students, another deadline may apply due to the immigration procedure.
How can I pay the tuition fees?
An overview of the various possibilities can be found on the Payment possibilities tuition fees page.
What happens if I pay my tuition fees late?
You will not be enrolled and you are not entitled to various facilities.
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How can I upload a photo for my University card?
Upload your photo via the app 'Statement of enrollment and photo' under UG tools on Student Portal (log in with your S-number and password).
For more information see manual How to upload your photo for your student card.
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Why have I not received my student card yet?
You receive a University card within 10 working days after you have completed your registration.
- If you have a Dutch correspondence address, the University card will be sent to this address.
- If you have a non-Dutch correspondence address, you will
receive an e-mail message when you can collect your University Card
at Student Information & Administration.
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What are certified copies?
A certified digital document is an electronic copy of a student’s degree certificate, academic transcript, or other graduation documents of which the content and authenticity can be securely verified online. A certified hard copy is a physical copy of a student’s degree certificate, academic transcript, or other graduation document that carries an official stamp, date, and signature in ink from an authorized institution/individual (e.g. notary or school official).
To find the most suitable option, we advise you to visit our Certified (Digital) Copies page, where you can find the most up-to-date information on what is considered a certified copy and how to submit it.
Please refer to your decision letter for further information on which documents you need to submit certified. -
What should I do if I cannot submit a certified diploma before the start of the programme?
If you cannot obtain the required certified diploma documents before the start of the Academic year due to the fact that your official diploma documents are issued later, please provide us with a certified graduation statement sent by regular post directly from your institution.
Your graduation statement must include the following details:
- Your full name and date of birth;
- The official name of the qualification you have obtained;
- The final exam courses and results;
- The date of graduation;
- Original stamp and signature of the institute;
- The name and signature of the authorized person issuing the statement.
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