What can I do if I have a complaint?

If you have a complaint, there are a number of things you can do.

Informal
The preferred approach is an informal one – simply talk to the person who caused the problem and try to reach a satisfactory solution. After all, you will want your problem to be solved as soon as possible, and taking the official approach of formal procedures and objections can take several weeks.
 
Check your faculty-website for the procedure to be followed:

• Faculty of Arts
• Faculty of Law
• Faculty of Behavioural and Social Sciences
• Faculty of Spatial Sciences
• Faculty of Philosophy

If the relationship or atmosphere between you and the person in question does not allow for informal talks, or your faculty is not listed above, you can ask your study advisor or the SSC student counsellors for advice.

Formal
You can also initiate the formal procedure by officially submitting a complaint. You can submit a complaint online to the Central Portal for the Legal Protection of Student Rights (CLRS) or address it in writing to:

University of Groningen
Central Portal for the Legal Protection of Student Rights
PO Box 72
9700 AB Groningen

A complaint is forwarded to the right body or officer for handling. You will immediately receive a message from the Central Student Legal Protection Desk (CLRS) to whom or which body your complaint has been forwarded.

Depending on the applicable complaints procedure, you will receive a message within 4 to 10 weeks.