What is a complaint?

A complaint, according to the dictionary, is an ‘expression of grievance’. You can lodge a complaint, for example, if you are unhappy with a colleague’s behaviour or with the quality of teaching or a teaching facility. You can lodge a complaint about an issue that concerns you as an individual, for example if you have been subjected to undesirable behaviour by a University staff member or if a lecturer has not marked your thesis in good time.
 
However, if you know for a fact that a lot of students have the same complaint or if your complaint is about a general issue that not only concerns you individually, for example the level of your degree programme or the marking periods, it will be more effective to jointly approach the Faculty or University Council. Complaints cannot be lodged if a decision has an objection or appeal pending.