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About us Practical matters How to find us prof. dr. J. (Jenny) van Doorn

prof. dr. J. (Jenny) van Doorn

Professor of Service Marketing

Faculty of Economics and Business

Telephone:

+31 50 36 33657

+31 50 36 33686 (Secretary)

+31 50 36 33720 (fax)

E-mail:

j.van.doorn rug.nl

Research Portal

Publications

Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

Shanks, I., Scott, M. L., Mende, M., van Doorn, J. & Grewal, D., 2-Mar-2024, (E-pub ahead of print) In: Journal of the Academy of Marketing Science. 27 p.

Research output: Contribution to journal › Article › Academic › peer-review

Healthy shopping dynamics: The healthiness of sequential grocery choices

van Ittersum, K., van der Heide, M. T., Holtrop, N., Bijmolt, T. H. A. & van Doorn, J., Mar-2024, In: Journal of Retailing. 100, 1, p. 24-40 17 p.

Research output: Contribution to journal › Article › Academic › peer-review

(Un)intended spillovers of green government policies: The case of plastic regulations

van Doorn, J., Risselada, H., Rizio, S. M. & Ye, M., 8-Aug-2024, (E-pub ahead of print) In: Journal of the Academy of Marketing Science.

Research output: Contribution to journal › Article › Academic › peer-review

Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework

Doorn, J. V., Smailhodzic, E., Puntoni, S., Li, J., Schumann, J. H. & Holthöwer, J., Sept-2023, In: Journal of Business Research. 164, 13 p., 114000.

Research output: Contribution to journal › Article › Academic › peer-review

Robots do not judge: service robots can alleviate embarrassment in service encounters

Holthöwer, J. & van Doorn, J., 2023, In: Journal of the Academy of Marketing Science. 51, p. 767-784 18 p.

Research output: Contribution to journal › Article › Academic › peer-review

Waste on Impulse? Food ordering, calorie intake and waste in out-of-home consumption

van Doorn, J., Luiting-Drijfhout, M. & van Ittersum, K., Oct-2023, In: Journal of Business Research. 165, 10 p., 114035.

Research output: Contribution to journal › Article › Academic › peer-review

Are you being served? Managing waist and waste via serving size, unit size, and self-serving

Werkman, A., van Doorn, J. & van Ittersum, K., 21-Feb-2022, In: Food Quality and Preference. 99, 10 p., 104568.

Research output: Contribution to journal › Article › Academic › peer-review

The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration

Peng, C., van Doorn, J., Eggers, F. & Wieringa, J. E., Oct-2022, In: International Journal of Information Management. 66, 11 p., 102533.

Research output: Contribution to journal › Article › Academic › peer-review

Artificial Intelligence and Robotics in Marketing

Holthöwer, J. & van Doorn, J., 29-Oct-2021, The digital transformation handbook – From academic research to practical insights. Bijmolt, T., Broekhuizen, T., Baalmans, B. & Fabian, N. (eds.). University of Groningen Press

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions

van Doorn, J., Risselada, H. & Verhoef, P. C., Dec-2021, In: Journal of Business Research. 137, p. 182-193 12 p.

Research output: Contribution to journal › Article › Academic › peer-review

All (60) publications

Press/media

NIEUWS — VANDAAG Jenny van Doorn

van Doorn, J.

22/01/2024

Press/Media: Public Engagement Activities › Professional

Dynamisch afprijzen, helpt dat tegen voedselverspilling?

van Doorn, J.

03/11/2022

Press/Media: Expert Comment › Professional

De robot zorgt samen met de mens, niet in plaats van

van Doorn, J.

19/08/2022

Press/Media: Expert Comment › Professional

Recycling and VAT rates: Meet Europeans in search of sustainable solutions

van Doorn, J.

01/08/2022

Press/Media: Other › Popular

UK on using robots when it gets embarrassing

van Doorn, J.

22/06/2022

Press/Media: Research › Popular

Featured on BBC podcast on recycling

van Doorn, J.

20/06/2022

Press/Media: Research › Popular

CAN FEELING GOOD ABOUT RECYCLING MAKE US MORE WASTEFUL?

van Doorn, J.

16/02/2022

Press/Media: Other › Popular

When the Servers are Robots

Doorn, van, J.

28/09/2020

Press/Media: Research › Professional

Gronings sprekende robot wordt getest in het Forum, maar zoekt nog een naam

Doorn, van, J.

12/08/2020

Press/Media: Other › Popular

Klant moet wennen aan robot als dienstverlener

Doorn, van, J.

17/02/2020

Press/Media: Research › Professional

All (19) press/media

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