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Publications

Managing Product Returns Within the Customer Value Framework

Managing purchases and returns for retailers

The impact of instant reward programs and bonus premiums on consumer purchase behavior

Return to Sender? Het effect van reviews op het terugzenden van producten

To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns

Advancing research on loyalty programs: a future research agenda

Een hard gelag - welke factoren verklaren het rendement bij horecabedrijven?

Oranje-promoties: Meedoen is beter

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