Technical malfunctions

Please report technical malfunctions e.g. a squeaking door, but also noise nuisance in the reading rooms to the Facility Desk.

If you have problems with a computer:

• PCs 1st floor University Library City Centre: email pcfail-ub rug.nl.PC
• Other RUG PCs: CIT Servicedesk
• Do you encounter issues while logging in to library applications? Your guest or functional account (starting with G or F) may have expired. Please contact CIT.accountbeheer rug.nl (also for problems with a P- or S-number)

At University Library City Centre, you can report the malfunction at the Facility Desk and get a form to request a refund, if applicable. Students and staff may also request a rerfund of unjustly deducted credit online.