Introduction to Digipass
What is a Digipass?

Your Digipass will provide you with One Time Passwords for use in logging into your company's system. This increases the security of logins and helps to ensure that the person logging into your account is really you.
Virtual Digipass

A Virtual Digipass sends a One Time Password via SMS to your mobile phone upon request. If a Virtual Digipass is assigned to you, it may be as a standard method of logging in or as a backup when your usual Digipass is unavailable. If used as a backup, your use of it might be limited by time (disabled on a certain date) or number of uses.
Physical Digipass

If you have a physical Digipass, it might look like one of the following commonly-used tokens:

Go 1

Go 3

Pro 300
Which Authentication Method?
Usually your Digipass will only provide one method of authentication. Commonly-used methods are:
Response Only

You request a number from your Digipass and input that number in a field or as part of your login.

Challenge/Response

A website or login dialog provides you with a challenge to type into your Digipass. Your Digipass displays a response keyed to that challenge, which you enter into the appropriate field. If your Digipass does not have a keypad, you cannot use Challenge/Response authentication.
Virtual Digipass

You request a One Time Password by logging in as intructed by your administrator (typically with your password and/or a request keyword in the password field). When you have received the One Time Password via SMS, you enter it into the appropriate field.

If you are unsure which method of authentication you should be using, check with your administrator.

Using Your Digipass

Digipass PIN

Your Digipass might require a PIN. The type of Digipass will determine whether you type the PIN into the Digipass itself or enter the PIN as part of your password on login.

Ensure you know the PIN for your Digipass, as your Digipass or login access may be locked after a number of incorrect PIN entries. Ask your admin if you do not.
Go 1
To use your Digipass Go 1:
  1. Slide it open
  2. Enter your PIN, then the number displayed on its screen (the Response) into the appropriate field on your computer screen.
The Go 1 does not support Challenge-Response.
Go 3
To use your Digipass Go 3:
  1. Press the button
  2. Enter your PIN, then the number displayed on its screen (the Response) into the appropriate field on your computer screen.
The Go 3 does not support Challenge-Response.
Pro 300

To use your Digipass Pro 300:

Response Only

  1. Press the < button to switch on if required
  2. Enter your PIN
  3. You may need to enter a number to select the Response Only application
  4. Enter the number displayed on its screen into the appropriate field on your computer screen.

Challenge/Response

  1. Press the < button to switch on if required
  2. Enter your PIN
  3. You may need to enter a number to select the Challenge/Response application
  4. Enter the Challenge number shown on-screen
  5. Enter the number displayed on the Digipass screen into the appropriate field on your computer screen.
Virtual Digipass

To use your Virtual Digipass:

Primary

  1. Enter your username into the appropriate field
  2. Enter the required information (usually your password only) into the password field
  3. Click on the login button. An SMS should be sent to your mobile phone
  4. Enter the number from the SMS into the appropriate field on your computer screen.

Backup

  1. Enter your username into the appropriate field
  2. Enter the required text - your password and/or a request keyword supplied by your administrator - into the password field
  3. Click on the login button. An SMS should be sent to your mobile phone.
  4. Enter the number from the SMS into the appropriate field on your computer screen.