Ombudsperson

Are you dealing with problems as a staff member or a student and have no idea who to turn to? Then you can also call or email the independent Ombudsperson.

The Ombudsperson is easily accessible and can initially lend a sympathetic ear, while maintaining confidentiality. Secondly she can give (written) advice and mediate as well as refer and carry out internal investigations when necessary and requested. Needless to say, that happens only with the permission of the person reporting or of the bystander.

Unacceptable patterns of behaviour that can negatively influence a healthy and safe study and/or work climate are the main focus points of the Ombudsperson. The position is special because the Ombudsperson is impartial. Essentially, she stands above those directly involved in the complaint or report. Her position is not necessarily about offering individual support but about identifying trends, unacceptable patterns, structural wrongdoings, and overall difficulties, as well as about providing directions for removing, remedying, or preventing them.

Are you not sure whether your question would be fit for the Ombudsperson? Feel free to contact her about it.